Legal
Terms of Service
Last updated: 28 May 2026
1. Introduction
These Terms of Service ("Terms") govern your use of KIITA ORDER, operated by Kiita Group ("we", "us", "our"). By accessing or using KIITA ORDER — including our website, vendor dashboard, Telegram bot, and any associated services — you agree to be bound by these Terms. If you do not agree, please do not use KIITA ORDER.
KIITA ORDER is a platform that enables home-based food vendors in Singapore to manage their storefronts, menus, and orders, and facilitates transactions between vendors and their customers. KIITA ORDER provides home-based food businesses with the tools to manage and grow their operations digitally.
2. Eligibility
You must be at least 18 years old to use KIITA ORDER as a vendor. By registering, you confirm that all information you provide is accurate, complete, and up to date. KIITA ORDER is intended for use in Singapore.
3. Vendor Accounts
3.1 Registration
To use the vendor dashboard, you must create an account with a valid email address. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
3.2 Accuracy of Information
You agree to provide accurate information about your products, pricing, availability, and fulfilment methods. Misleading or false listings may result in suspension or termination of your account.
3.3 Compliance
Vendors are solely responsible for ensuring compliance with all applicable Singapore laws and regulations, including URA Home-Based Small Scale Business guidelines, SFA food safety requirements, and any applicable licensing obligations.
4. Payments and Commission
4.1 Stripe Connect
Payments are processed via Stripe Connect. By using KIITA ORDER's payment features, you also agree to Stripe's Terms of Service. Kiita Group does not hold your funds.
4.2 Commission
KIITA ORDER charges 3% per order. All transaction fees are absorbed by Kiita Group — no additional Stripe fees are passed to you. Commission is deducted automatically at the point of transaction via Stripe. Full pricing details are available on the KIITA ORDER pricing page.
4.3 Pricing Changes
Kiita Group reserves the right to modify commission rates or pricing with 30 days' written notice to affected vendors.
5. AI Features
KIITA ORDER includes AI-powered features ("Kii") that assist vendors with content generation and operational management. Usage of AI features is subject to limits based on your subscription tier. Full details are available on the KIITA ORDER pricing page and within the vendor dashboard.
6. Telegram Bot
By linking your Telegram account, you consent to receiving automated messages. You may unlink at any time via the dashboard.
7. Prohibited Conduct
- Selling items illegal under Singapore law
- Misrepresenting products, pricing, or fulfilment capacity
- Circumventing commission deductions
- Using automated tools to scrape or interfere with the platform
- Uploading defamatory, obscene, or IP-infringing content
- Attempting unauthorised access to other accounts
8. Intellectual Property
KIITA ORDER and all associated content are owned by or licensed to Kiita Group. You retain ownership of uploaded content and grant Kiita Group a non-exclusive licence to display it on KIITA ORDER and KIITA CRAVE.
9. Limitation of Liability
To the maximum extent permitted by Singapore law, Kiita Group is not liable for indirect, incidental, or consequential damages. KIITA ORDER is a technology platform only and is not party to vendor-buyer transactions.
10. Termination
We may suspend or terminate accounts that violate these Terms. You may close your account at any time by contacting us.
11. Changes to These Terms
We will notify you of material changes via email or dashboard. Continued use constitutes acceptance.
12. Governing Law
Governed by the laws of Singapore. Disputes subject to the exclusive jurisdiction of Singapore courts.