Seller FAQ
Questions sellers ask us.
Getting started
How do I join KIITA ORDER as a home-based seller?
KIITA ORDER is built for home-based food businesses in Singapore. It's invite-only for now, so every store gets set up properly: tap “Request access” (or DM us), leave your details, and our team will WhatsApp you to set up your store together. You can also preview how your store would look before you start.
What do I need to start selling?
You'll need your menu and prices, a logo or store photo, your order dates, and your delivery or self-collect details. You'll also create your own Stripe account so payments go straight to you, and we'll guide you through it.
Do I need to be good with tech to use KIITA ORDER?
No. Our team guides you through setting up your store, step by step. After that, you update your menu, dates and availability from your dashboard on your phone or computer.
Fees & payouts
How much does KIITA ORDER charge per order?
You pay 3% of each order, plus a flat 50¢ on days you sell, which covers the bank transfer when your payout lands. The 3% is calculated on the order total after any discount code, including any delivery or collection fee. For example, a $30 PayNow order costs you $0.90, plus 50¢ once for that sales day.
Do I need to pay a monthly fee?
No, there's no monthly subscription. If you have no orders, you pay no fee, so slow weeks don't cost you anything.
Should I accept PayNow or card, and who pays the card fees?
PayNow is on for every store, and on PayNow orders KIITA ORDER absorbs Stripe's processing fee; the only extra is the flat 50¢ per sales day that covers the bank transfer. Card payments are optional, and you can switch them on in Settings → Connections. On a card order, you pay an extra 3.4% to cover card processing (for example, $1.02 on a $30 order), and your buyer pays a flat $1 card fee.
When and how do I get paid?
Your buyers' payments go straight to your own Stripe account, and KIITA ORDER doesn't hold your money. Stripe then pays out to your bank account daily, after Stripe's standard few-day processing delay (your very first payout can take a little longer).
Do I pay any fees if an order is refunded?
If you decline or cancel an order, we return all KIITA ORDER fees on it. You only cover Stripe's payment processing fee, which is about 1.3% for PayNow or 3.4% + 50¢ for card, because Stripe doesn't return it on refunds.
Orders & running my store
How will I receive orders?
You'll get an email the moment an order is paid, and it shows in your KIITA ORDER dashboard. You can also connect Telegram to get order alerts there, usually within a few minutes. Any special requests, like “less spicy” or “no nuts”, show on the order too.
Can I take pre-orders and set my own dates, time slots and limits?
Yes. You set your open dates, weekly days off, cut-off times and time slots, and buyers pick a date and slot and pay upfront. You can cap how many orders each time slot takes, and set a daily limit on individual items, so slots and items close automatically once you're full.
Can I offer both delivery and self-collect?
Yes, you can turn either one on or off. For delivery, you can set zones by town, each with its own fee, or deliver islandwide.
How do I pause my store or mark an item as sold out?
You can pause your whole store with one button, close a single date, or hide any item from your menu until it's ready again. Items that reach their daily limit show as sold out on your store. Set an item's limit to 0 for a date and buyers see it as unavailable that day instead.
Buyers
What will my buyers see when they open my store link?
Your store opens with your logo, store name and an optional header photo, plus whether you're taking orders and your next available date. Buyers see your menu with photos, options and add-ons, and dishes whose price depends on choices show “From $X”. Your full home address stays hidden until after a buyer places an order, unless you choose to show it.
Do my buyers need an account, and how do they pay?
No account is needed: buyers order straight from your link and pay upfront by PayNow, or by card if you've switched it on. They also pay a small KIITA Protected fee shown at checkout, from 25¢ to $2 depending on order size, plus $1 if they pay by card. These fees are paid by the buyer, not taken from your earnings.
Rules & trust
Am I allowed to sell food from home in Singapore?
Home-based food sellers in Singapore need to follow the government's home-based business rules. Please check the latest guidance from SFA, HDB (for HDB flats) and URA (for private homes) to see what applies to you.
What happens if an order is cancelled or needs a refund?
Buyers can't cancel a paid order themselves. If you decline or cancel an order, your buyer is refunded in full automatically, including the KIITA Protected fee. If anything else goes wrong, the KIITA ORDER team steps in to help you and your buyer sort it out.
Does KIITA ORDER sell or share my customers' data?
No, we don't sell your customers' data. We only share what's needed with the services that run KIITA ORDER, like Stripe for payments.
Why KIITA ORDER
Why should I choose KIITA ORDER?
We've built the tools home-based sellers actually need into one place: your own store link, upfront payments, order alerts, slot and item limits and delivery zones. You get all of it with no monthly fee, and you only pay when you sell.
How can KIITA ORDER keep seller fees so low?
We share the cost of running KIITA ORDER between both sides. Buyers pay a small KIITA Protected fee for secure payment and refund support, so we don't have to put it all on you. That keeps KIITA ORDER sustainable while your fees stay low.
Still got a question, sis?
Message us and we'll get back to you.
Or leave your details and we'll set up your store with you